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Quality Improvement and Patient Safety Online Courses

Overview

We offer both a com­pre­hen­sive and a short­ened online course on Qual­i­ty Improve­ment. The long ver­sion, named ‘A Key for Health Sys­tems Strength­en­ing, con­sists of 8 mod­ules and is close­ly tutored and super­vised by our experts.

The short ver­sion — ‘Qual­i­ty Improve­ment — A Pre­req­ui­site for Uni­ver­sal Health Cov­er­age’ — is an expe­dit­ed pro­gramme that cov­ers less mate­r­i­al and that allows for more flex­i­bil­i­ty, since no super­vi­sion is nec­es­sary.

In addi­tion, we offer the course ‘Patient Safe­ty in Clin­i­cal and Resource Poor Set­tings’, which cov­ers a range of patient safe­ty relat­ed top­ics in hos­pi­tal set­tings.

All three cours­es are designed to ben­e­fit pub­lic health pro­fes­sion­als, qual­i­ty man­agers, med­ical and para­med­ical staff, TropEd stu­dents, glob­al health con­sul­tants, Min­istries and devel­op­ment part­ners. Both cours­es are accred­it­ed and can count towards a TropEd degree.

The cours­es run via the weLearn acad­e­my plat­form, which was devel­oped by our part­ner aQua Qual­i­ty in Health Care.

We offer the course ‘Qual­i­ty Improve­ment — A Pre­req­ui­site for Uni­ver­sal Health Cov­er­age’ in both Eng­lish and French.

Event Announcement

QI Forum Now open for reg­is­tra­tion
Pre-Forum Course Now open for reg­is­tra­tion

A warm welcome from our course tutors:

Dr Irm­gard Marx is a med­ical doc­tor spe­cialised in gen­er­al med­i­cine, trop­i­cal med­i­cine and qual­i­ty man­age­ment. She is a cer­ti­fied Clin­i­cal Risk Man­ag­er, ISO-Audi­tor, Euro­pean Prac­tice Assess­ment (EPA) Asses­sor and EFQM Asses­sor and has 20 years of expe­ri­ence in the field of Qual­i­ty Man­age­ment, Patient Safe­ty, Sys­temic Organ­i­sa­tion­al Devel­op­ment and Human Resource Devel­op­ment in Ger­many and inter­na­tion­al­ly. Irm­gard is a lec­tur­er at the Med­ical Fac­ul­ty of the Uni­ver­si­ty of Hei­del­berg and has exten­sive expe­ri­ence in all aspects of capac­i­ty build­ing includ­ing devel­op­ment of e-learn­ing cours­es.

Dr Sylvia Sax is a Reg­is­tered Nurse (Uni­ver­si­ty of Illi­nois) with a PhD in Glob­al Health (Uni­ver­si­ty of Hei­del­berg) and more than 30 years’ expe­ri­ence inter­na­tion­al­ly.  Her inter­est in edu­ca­tion and health­care improve­ment, strength­ened through a Cer­tifi­cate in Adult Learn­ing and a Mas­ter in Pub­lic Health (New Zealand), led her to work for 7 years as Coor­di­na­tor of a Mas­ter in Inter­na­tion­al Health. She led estab­lish­ment of a pro­gramme of more than 17 short cours­es at the Uni­ver­si­ty of Hei­del­berg and was coor­di­na­tor for 3 years of the TropEd accred­it­ed short course pro­gramme. She has advised on pol­i­cy, led and under­tak­en large-scale eval­u­a­tions and designed, led and facil­i­tat­ed train­ing pro­grams. 

Peter Camp­bell has 25-years’ expe­ri­ence as an inter­na­tion­al Pub­lic Health spe­cial­ist. He is edu­cat­ed as a Fam­i­ly Physi­cian, has a Mas­ters in Inter­na­tion­al Health and a cer­tifi­cate in Post-Grad­u­ate Med­ical Edu­ca­tion. Aca­d­e­m­i­cal­ly, for the past 10-years he has worked for the Uni­ver­si­ty of Hei­del­berg and for the Char­ité, Berlin as Course-Coor­di­na­tor/ Lecturer/ The­sis Supervisor/ Exam­in­er on Mas­ters cours­es includ­ing Qual­i­ty Man­age­ment, Health Economics/ Health Financ­ing, and Con­sul­tan­cy Skills.

Dr Nor­ma Lange-Tagaza is a Fil­ipino-born Ger­man nation­al doing con­sul­tan­cy in the areas of health, edu­ca­tion, inter­cul­tur­al and inter­na­tion­al man­age­ment, and devel­op­ment coop­er­a­tion. As a Train­er, Exec­u­tive Coach and Orga­ni­za­tion­al Devel­op­ment Con­sul­tant, she brings to her work a pas­sion for capac­i­ty devel­op­ment of indi­vid­u­als, teams and orga­ni­za­tions using the method­olo­gies of train­ing, coach­ing and process con­sult­ing. Her top­ics include inter­cul­tur­al com­mu­ni­ca­tion, lead­er­ship and change, con­flict man­age­ment and nego­ti­a­tion. Her train­ing cours­es are the­o­ry-based, prac­tice-ori­ent­ed and client-focused and she uses a blend­ed learn­ing and inter­ac­tive approach­es. A Gestalt-trained coach and orga­ni­za­tion­al devel­op­ment con­sul­tant, she sup­ports the client system’s aware­ness, there­by enabling it to enlarge and deep­en its way of think­ing and doing things.

Quality Improvement — A Key for Health Systems Strengthening (7.5 ECTS)

May 01 — Octo­ber 31 and Novem­ber 01 — April 30 (9h week­ly invest­ment time)

The course aims at strength­en­ing the capac­i­ty of pro­fes­sion­als respon­si­ble for man­ag­ing qual­i­ty in health care set­tings at all lev­els in the health sys­tem. It con­sists of 7 con­tent-relat­ed mod­ules (see “Main Top­ics”) and one mod­ule where par­tic­i­pants will elab­o­rate a trans­fer project. The course will increase com­pe­ten­cies for strate­gic deci­sion mak­ing in man­ag­ing qual­i­ty, enhance skills in qual­i­ty improve­ment mech­a­nisms and build pos­i­tive patient-cen­tred atti­tudes. Par­tic­i­pants will be intro­duced to cur­rent health sys­tem con­cepts, financ­ing mech­a­nisms, human resource meth­ods and oth­er key ele­ments asso­ci­at­ed with improv­ing qual­i­ty at all lev­els of a health sys­tem. Par­tic­i­pants will be exposed to exam­ples of inter­na­tion­al and local qual­i­ty prob­lems, meth­ods to iden­ti­fy improve­ment oppor­tu­ni­ties and var­i­ous mech­a­nisms for change man­age­ment.

 

By the end of the course, par­tic­i­pants will be able to:

  • Crit­i­cal­ly analyse the impor­tance of QI in health sys­tems
  • Analyse strengths and weak­ness­es of dif­fer­ent reg­u­la­to­ry and oth­er mech­a­nisms that influ­ence QI in the health sys­tem
  • Use sys­tems-think­ing in QI activ­i­ties at all lev­els of a health care sys­tem
  • Pro­pose appro­pri­ate meth­ods for mon­i­tor­ing and eval­u­at­ing qual­i­ty with­in a spe­cif­ic con­text
  • For­mu­late patient safe­ty, patient cen­tered care and family/community engage­ment in QI ini­tia­tives with­in health sys­tems
  • Demon­strate how appro­pri­ate human resource inter­ven­tions con­tribute towards QI
  • Inter­pret how finan­cial mech­a­nisms impact the qual­i­ty of ser­vices and the deci­sion-mak­ing of patients and providers
  • Devel­op a QI ini­tia­tive in cur­rent health set­ting

MODULE 1: The impor­tance of qual­i­ty with­in a health system/country con­text

MODULE 2: Qual­i­ty improve­ment strate­gies

MODULE 3: Basic prin­ci­ples of health sys­tems think­ing

MODULE 4: Basis con­cepts of QI Mon­i­tor­ing & Eval­u­a­tion

MODULE 5: Patient Safe­ty

MODULE 6: Health human resource man­age­ment

MODULE 7: Qual­i­ty and relat­ed finan­cial con­cepts

MODULE 8: Trans­fer Project

Dur­ing the six months course, the par­tic­i­pants will be guid­ed by an online tutor and sup­port­ed by experts. Next to self-study activ­i­ties, the learn­ers will col­lab­o­rate in small groups and com­mu­ni­cate on the course learn­ing platform.Participants’ achieve­ment of the learn­ing objec­tives will be assessed on:

  • 54% indi­vid­ual trans­fer project based on project tem­plate and project assess­ment cri­te­ria
  • 21% sev­en mod­u­lar assess­ments
  • 25% mul­ti­ple-choice final exam based on all learn­ing objec­tives

Par­tic­i­pants will be informed about all assess­ment process­es at the begin­ning of the course.

Dur­ing the course, par­tic­i­pants can engage direct­ly with our experts, which include: Dr. Sylvia Sax, Dr. Irm­gard Marx, Dr. Peter Camp­bell, Dr. Nor­ma Lange-Tagaza, PD Dr. Svet­la Loukano­va and Prof. Dr. Michael Marx.

TARGET GROUP

The course is open to pub­lic health pro­fes­sion­als, qual­i­ty man­agers, med­ical and para­med­ical staff, tropEd stu­dents, glob­al health con­sul­tants, Min­istries, devel­op­ment part­ners.

PREREQUISITES

The course is held in Eng­lish; Excel­lent command/high lev­el of pro­fi­cien­cy in read­ing, writ­ing and speak­ing Eng­lish is required; Reg­u­lar access to a com­put­er with access to Inter­net, email iden­ti­fi­ca­tion.

DURATION AND ACCREDITATION

6 months (225hrs-stu­dent mod­ule input hours: 100.5 h, group work 36 h, and inde­pen­dent study: 88.5 h)

7.5ECTS (tropEd)

COURSE FEE

Gen­er­al Admis­sion and tropEd stu­dents€ 2,000  € 1,000 (offer valid until 30.06.2020)

REGISTRATION

All appli­ca­tions should be sub­mit­ted online.

  • Capcacity Building

    The ccourse is designed to teach applic­a­ble skills to pro­fes­sion­als and admin­is­tra­tors in the health care sys­tem.

  • Expert Supervision

    Our experts orga­nize webi­nar ses­sions and are avail­able as tutors dur­ing the course of the pro­gramme.

  • Accredidation

    The course is TropEd cer­ti­fied. TropEd stu­dents receive 7.5 ECTS, which count towards their mas­ter degree.

Quality Improvement – A Prerequisite for Universal Health Coverage (UHC)

90h invest­ment time

This short course gives a basic overview of qual­i­ty improve­ment con­cepts. Par­tic­i­pants will be intro­duced to the cur­rent health sys­tem con­cept, and qual­i­ty improve­ment strate­gies as well as qual­i­ty and relat­ed finan­cial con­cepts in the con­text of Uni­ver­sal Health Cov­er­age. Par­tic­i­pants will be exposed to exam­ples of inter­na­tion­al qual­i­ty prob­lems and meth­ods to iden­ti­fy improve­ment oppor­tu­ni­ties.

By the end of this course par­tic­i­pants will be able to:

  • Dis­cuss why improv­ing qual­i­ty in health sys­tems is essen­tial for bet­ter health out­comes
  • Explore key health sys­tem fac­tors influ­enc­ing qual­i­ty of health care ser­vices-Crit­i­cal­ly eval­u­ate the ratio­nal and con­strains of estab­lish­ing reg­u­la­to­ry frame­works to ensure qual­i­ty
  • Apply a sys­tems approach using QI tools
  • Design a mon­i­tor­ing or eval­u­a­tion sys­tem for aQI process with­in cur­rent prac­tice in a health set­ting
  • Crit­i­cal­ly eval­u­ate mod­ern trends in health financ­ing and their impact on qual­i­ty of health care giv­ing argu­ments for each in favour and against

Mod­ule 1: Intro­duc­tion to Qual­i­ty and UHC

Mod­ule 2: Frame­works and reg­u­la­to­ry mech­a­nisms

Mod­ule 3: Sys­tems approach to improve qual­i­ty in cur­rent prac­tice

Mod­ule 4: Mon­i­tor­ing and eval­u­at­ing qual­i­ty in health

Mod­ule 5: Finan­cial mech­a­nisms for qual­i­ty towards UHC

The course is offered as a self E-learn­ing course, pro­vid­ing a flex­i­bil­i­ty to the stu­dents to enter and com­plete the mod­ules at their con­ve­nience. It uses a mix­ture of pro­vi­sion of con­tent in lec­ture mod­ules, case stud­ies on a prac­ti­cal impli­ca­tion of the con­cepts, self-test ques­tions, case stud­ies. Two dis­cus­sion forums for orga­ni­za­tion­al ques­tions and tech­ni­cal ques­tions give at any time the oppor­tu­ni­ty for direct con­tact to the main tutor of the course and tech­ni­cal experts, who are ready to answer ques­tions and give addi­tion­al input in case of need. The course is with 90 h stu­dents invest­ment time, incl. mod­ules com­ple­tion, read­ing mate­ri­als, dis­cus­sions in the online forum, pos­si­ble chats with tutors or experts. Par­tic­i­pants’ learn­ing will be assessed on:

  • Full com­ple­tion of the mod­ules and assign­ments with­in the mod­ules (60%)
  • Active par­tic­i­pa­tion in con­tent-mat­ter dis­cus­sions on the forum of the course (10%)
  • Final test (30%)

 

TARGET GROUP

Pub­lic health pro­fes­sion­als, Social pro­tec­tion sec­tor pro­fes­sion­als, pol­i­cy mak­ers, pri­vate com­pa­nies and rel­e­vant pub­lic admin­is­tra­tions, project plan­ners and coor­di­na­tors, post­grad­u­ate students,independent of the geo­graph­i­cal ori­gin.

PREREQUISITES

This course is avail­able in Eng­lish and French. Flu­en­cy in either lan­guage (Read­ing, Speak­ing and Writ­ing) is required.

DURATION AND ACCREDITATION

The par­tic­i­pants can com­plete the course at their own pace. We esti­mate that a total of 90h need to be invest­ed to com­plete all course mate­r­i­al.

3 ECTS (tropEd)

COURSE FEE

€ 600 € 300 (offer valid until 30.06.2020)

REGISTRATION

All appli­ca­tions should be sub­mit­ted online.

  • Flexibility

    Par­tic­i­pants can start the course and com­plete it at their own pace as soon as reg­is­tra­tion is com­plete.

  • Accredidation

    The course is TropEd cer­ti­fied. TropEd stu­dents receive 3 ECTS, which count towards their mas­ter degree.

  • Capcacity Building

    The ccourse is designed to teach applic­a­ble skills to pro­fes­sion­als and admin­is­tra­tors in the health care sys­tem.

  • Available in French

    This course is also avail­able in French. sim­ply select the French ver­sion when fill­ing in the appli­ca­tion form.

Patient Safety in Clinical and Resource Poor Settings (3ECTS)

90h invest­ment time

This self-direct­ed E-learn­ing course gives gen­er­al under­stand­ing on patient safe­ty and an inte­grat­ed approach to patient safe­ty pro­grammes. The course focus­es on dif­fer­ent dimen­sions: gov­er­nance and leg­is­la­tion, qual­i­ty improve­ment, human resources, organ­i­sa­tion, man­age­ment, cul­ture and finan­cial impact.

After intro­duc­tion to sys­tems per­spec­tive of patient safe­ty and patient safe­ty risks and risk man­age­ment, the last mod­ule will invite you to enter a vir­tu­al hos­pi­tal, and look out for any type of poten­tial patient safe­ty issue in dif­fer­ent sta­tions, so called “hotspots”. The course pro­vides check lists and tools in risk man­age­ment in 9 hotspots. These include:

  • Cen­tral patient recep­tion area
  • Inten­sive care unit
  • Oper­at­ing the­atre
  • Cen­tral ster­il­iza­tion
  • Ward man­age­ment sta­tion (admis­sion, doc­u­men­ta­tion in patient file, imple­men­ta­tion of expert nurs­ing stan­dards, use of SOPs, man­age­ment of med­ica­tions, patient infor­ma­tion and con­fi­den­tial­i­ty, com­mu­ni­ca­tion in the ward, con­tin­u­al med­ical edu­ca­tion and on-job train­ings, dis­charge plan­ning, trans­fu­sion man­age­ment)
  • Phar­ma­cy and sup­ply
  • Infec­tion pre­ven­tion and hos­pi­tal hygiene man­age­ment
  • Obstet­ric care
  • Man­age­ment of human resources

The course will enable the stu­dents to:

  • Use sys­tem engi­neer­ing asa mod­el for an inte­grat­ed approach in patient safe­ty
  • Crit­i­cal­ly ana­lyze the impor­tance of risk man­age­ment, relat­ed to provider organ­i­sa­tions and process­es, includ­ing diag­nos­tic and med­ica­tion man­age­ment and com­pre­hen­sive care.
  • Devel­op patient safe­ty mea­sures in clin­i­cal set­ting.
Mod­ule 1: Sys­tems per­spec­tives of patient safe­ty
Mod­ule 2: Patient safe­ty risks and risk man­age­ment
Mod­ule 3: Patient safe­ty mea­sures imple­men­ta­tion

The course is offered as a self E-learn­ing course, pro­vid­ing a flex­i­bil­i­ty to the stu­dents to enter and com­plete the mod­ules at their con­ve­nience. It uses a mix­ture of pro­vi­sion of con­tent in lec­ture modus, case stud­ies on a prac­ti­cal impli­ca­tion of the con­cepts, self-test ques­tions, case stud­ies. Two elec­tron­ic forums for orga­ni­za­tion­al ques­tions and tech­ni­cal ques­tions give at any time the oppor­tu­ni­ty for direct con­tact to the main tutor of the course and tech­ni­cal experts, who are ready to answer ques­tions and give addi­tion­al input in case of need. The course is with 90h stu­dents invest­ment time, incl. mod­ules com­ple­tion, read­ing mate­ri­als, dis­cus­sions on the online forums. Assess­ment is based on:

  • Full com­ple­tion of the mod­ules and assign­ments with­in the mod­ules (60%)
  • Active par­tic­i­pa­tion in tech­ni­cal dis­cus­sions on the plat­form of the course (10%)
  • Final test (30%)

TARGET GROUP

Health pro­fes­sion­als with diverse qual­i­fi­ca­tions and expe­ri­ences: Pub­lic health pro­fes­sion­als, pol­i­cy mak­ers, pri­vate com­pa­nies and rel­e­vant pub­lic admin­is­tra­tions, project plan­ners and coor­di­na­tors, post­grad­u­ate stu­dents.

PREREQUISITES

This course is held in Eng­lish. Flu­en­cy in Eng­lish (Read­ing, Speak­ing and Writ­ing) is required.

COURSE FEE

Gen­er­al Admis­sion €600 € 300 (offer valid until 30.06.2020)

REGISTRATION

All appli­ca­tions should be sub­mit­ted online.

  • Capcacity Building

    The ccourse is designed to teach applic­a­ble skills to pro­fes­sion­als and admin­is­tra­tors in the health care sys­tem.

  • Practice Orientated

    Through inter­ac­tive activ­i­ties, par­tic­i­pants learn to iden­ti­fy haz­ards for patient safe­ty in clin­i­cal set­tings.

  • Accredidation

    The cours­es is TropEd cer­ti­fied. TropEd stu­dents receive 7.5 ECTS, which count towards their mas­ter degree.

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